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Terms & Conditions

Welcome to 5 Roses Health. By accessing our services—whether in person, by phone, or online—you agree to the following Terms and Conditions. These are designed to ensure transparency, protect your rights, and clarify our responsibilities as an NDIS provider.

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1. Service Agreement


All services are delivered according to a signed Service Agreement, outlining:

  • The type and frequency of support

  • Responsibilities of both the participant and 5 Roses Health

  • Payment terms and cancellation policy

  • By engaging our services, you acknowledge that you understand and accept the conditions outlined in the agreement.

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2. NDIS Compliance

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5 Roses Health is an NDIS-registered provider and adheres to all relevant guidelines under the:

  • NDIS Practice Standards

  • NDIS Code of Conduct

  • NDIS Pricing Arrangements and Price Limits

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3. Bookings and Cancellations

 

  • Appointments must be booked in advance.

  • We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a cancellation fee in line with NDIS rules.

  • If a staff member is unable to attend, we will notify you promptly and arrange a replacement where possible.

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4. Payments

 

  • Fees for services are based on the current NDIS price guide.

  • Payments are made through your NDIS plan—whether NDIA-managed, plan-managed, or self-managed.

  • Invoices are issued in accordance with your Service Agreement.

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5. Your Rights


As a participant, you have the right to:

  • Receive safe, respectful, and high-quality services

  • Have your privacy and confidentiality protected

  • Be involved in decisions about your support

  • Provide feedback or make a complaint without fear of negative consequences

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6. Complaints and Feedback


We welcome feedback and take all complaints seriously. You can contact us at:

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📧 Info@5roseshealth.com
📞 (03) 94013638

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Unresolved concerns can also be raised directly with the NDIS Quality and Safeguards Commission.

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7. Changes to Terms


These Terms and Conditions may be updated from time to time. The most current version will always be available on our website or upon request.

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