Privacy Policy

At 5 Roses Health, we are committed to protecting your privacy and ensuring your personal and sensitive information is handled in a safe, respectful, and legally compliant manner. We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

What Information We Collect

We may collect the following types of information:

Personal details (name, date of birth, address, phone number)
NDIS number and plan details
Medical history or health-related information relevant to your care
Emergency contact and legal guardian details
Feedback and service preferences

Why We Collect Your Information

We collect your information to:

Deliver appropriate care and support tailored to your needs
Manage and administer your services under your NDIS plan
Communicate with you or your authorised representatives
Comply with legal, regulatory, and funding obligations
Improve the quality and safety of our services

How Your Information Is Stored

All information is stored securely in password-protected systems and physical records are kept in locked facilities. Only authorised staff have access to your information.

Sharing Your Information

We will never share your information without your consent, unless:

Required by law (e.g. in cases of risk or abuse)

Sharing is necessary for service delivery and has been authorised by you

It is required for NDIS audits or reviews by regulatory bodies

We do not sell or trade your information to third parties.

Your Rights

You have the right to:

Access your personal information
Request corrections if your information is inaccurate
Withdraw your consent at any time (subject to service and legal requirements)
Make a complaint if you believe your privacy has been breached

To request access or lodge a complaint, contact us at:

📧 Info@5roseshealth.com 📞 (03) 94013638

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in laws or our service practices. The latest version will always be available on our website or upon request.